客户服务代表的就业市场在美国

目前在美国估计有2784500客户服务代表。客户服务代表就业市场预计将在2016年至2026年间增长4.9%。

客户服务代表就业有多大?

亚博怎么才能提现CareerExplorer利率与一个客户服务代表——就业能力评级,意味着这个职业应该提供巨大的就业机会在可预见的未来。未来10年,预计美国将需要143800客户服务代表。这个数字是基于136300额外的客户服务代表,现有客户服务代表,7500年退休。

客户服务代表在需求吗?

就业机会和客户服务代表需求预计将增长明显在可预见的未来。这很大程度上归因于几个行业的扩张操作电话或客户联系中心,巩固销售和服务功能。虽然有些企业正越来越多地使用在线自助服务或互动系统,使客户激活地址等物品的变化和计费程序没有代表,许多互联网和其他公司完全依赖他们的呼叫中心代表管理更复杂的问题,包括客户销售,服务,忠诚,和退款。因此,雇主可能会寻求雇佣代表有高中以上的学历。虽然技术使它是可行的和具有成本效益的呼叫中心被重新安置以外的当地商业市场,消费者越来越多地表达他们对公司的忠诚度雇佣国内人力。识别任何竞争优势的重要性,增加保留客户和强调客户关系,公司应对该客户的偏好。尤其是在金融服务行业和通信和公用事业领域。竞争在金融和保险领域客户服务工作预计将尤为强劲,针对与这些职位更高的薪水。虽然在这些行业技术的增长,同时也创造了新的机遇。例如,网上银行减少了电话银行业务的必要性; but it has led to a greater need for customer service representatives who assist users with banking websites. Across all industries, job seekers in customer service who are bilingual typically enjoy better prospects. Numerous and ongoing openings tend to result from the need to replace workers who leave the occupation. Replacement needs are typically significant in this large occupation which employs many young people who eventually transfer to other jobs. As many call centres remain open for extended hours per day, the occupation is well suited to job seekers who prefer flexible work schedules or part-time employment. Another positive of the customer service field is that it is not as vulnerable to layoffs as some other sectors. Economic downturns may impact the degree to which customers make purchases or invest their money, but they generally continue to have service needs regarding their accounts and customer profiles. Customer service roles are frequently excellent stepping stones to more responsible supervisory or management positions, in which the knowledge gained from interacting directly with customers regarding products or services often proves to be indispensable.

客户服务代表的供应是什么?

客户服务代表行业集中在德克萨斯州,佛罗里达,加利福尼亚

客户服务代表就业市场的状态